This agreement is between you, as a companion offering your company on bookmyplusone, and AK Infinite Labs, Navi Mumbai ("we", "us"). It adds to our Terms of Use, Community Guidelines, Privacy Policy and Cancellations and Refunds policy, which also apply to you. Where this agreement says more about companions, it is what applies.
You agree to it by ticking the box when you apply, and again if it changes in a way that matters.
1. Who you are to us
- You are an independent provider of your own time and company. You are not our employee, agent or partner, and nothing in this agreement makes you one.
- You decide whether to apply, which activities you offer, your hourly rate, the hours you are free, and which requests you accept.
- We provide the Platform: your profile, finding customers, booking, payment, messages and support. As a marketplace under the Consumer Protection (E-Commerce) Rules, 2020, we show customers your profile as you describe it, and the price before they pay.
2. What you offer
- Platonic company in public places only, for the activity and the time booked. Never anything sexual, intimate or romantic, never at a home, a hotel room or any other private place, and never with anyone under 18.
- You must be 18 or over, confirm who you are with a government ID and a selfie, and keep your details up to date.
- Your profile is yours and true. By applying you undertake that your photos are recent and of you alone, your video is you, and everything you write about yourself, your activities, your languages and your availability is accurate. Our team reviews your profile, photos, video and any change before customers see them, and may decline, or take down, anything that breaks this agreement.
3. Bookings
- Reply to requests within 24 hours; a request you don't answer expires.
- Once you accept and the customer pays, the booking is confirmed. Turn up on time at the agreed public place, stay for the booked time, and follow the Community Guidelines.
- Arrange the details only through bookmyplusone's messages. Do not share or ask for phone numbers, social handles or addresses to get around the Platform.
- Pay and be paid only through bookmyplusone. Never ask for or accept cash, gifts, transfers or tips outside it.
4. Cancelling
- Cancel only when you truly must, and as early as you can, from the booking's page.
- If you cancel a confirmed booking, the customer gets everything back, and may be given a credit for the inconvenience as the Cancellations and Refunds policy says.
- Cancelling within 24 hours of a booking's start is a late cancellation. We keep a record of them: after 2 late cancellations in 90 days we warn you, and after 4 late cancellations your profile is paused until our team speaks with you. If something serious stopped you, tell us from the booking's page: we can excuse a cancellation for an emergency.
- When a customer cancels late, you get your share of what their cancellation keeps, for the time you set aside.
- If the customer doesn't turn up, report it from the booking's page within 24 hours of its end.
5. Money
- For each completed booking you earn its base amount (your rate for the time booked, and any activity fee) less our commission, as shown in your account before you accept. Our service fee and the GST on it are paid by the customer and are not part of your earnings.
- Earnings become payable once the booking is complete and the time to report a problem with it has passed. We pay them to the bank account you give us, in payout rounds.
- Tax: you are responsible for your own income tax and, where it applies, GST on what you earn. Where the law requires, we deduct tax at source from your payouts and show it in your earnings.
- Holds and adjustments: we may hold your payouts while a reported problem, a refund or a suspected breach of this agreement is looked into. When a problem is upheld, part or all of a booking's earnings may be refunded to the customer, as the Cancellations and Refunds policy says.
6. Safety and conduct
- You agree to the safety pledge: public places only, platonic, paid only through bookmyplusone, respect, and leaving and reporting if you ever feel unsafe. In an emergency, call 112 first.
- Treat every customer with respect, whatever their religion, caste, gender, sexual orientation, disability or origin.
- Do not photograph or record a customer, or share anything about them, without their clear consent.
7. Customers' information
What you learn about a customer (their name, picture, photos, messages, the meeting place) is shared with you only for the booking. Use it for nothing else, keep it private, and do not keep it after the booking. This is part of how we protect their personal data under the Digital Personal Data Protection Act, 2023, and it applies to you too.
8. Reviews and reports
Customers rate their bookings, and you rate customers. Reviews must be honest. Our team reviews every report about a booking, may contact both of you, and decides the outcome.
9. Pausing, withdrawing approval and leaving
- You can pause your profile at any time, or ask us to close your account. Bookings already confirmed should be kept or cancelled under this agreement.
- We may pause or remove your profile, withdraw your approval, hold payouts, or end this agreement, with notice where we can and at once where safety or the law needs it, if you break this agreement, the Terms of Use or the Community Guidelines, or if we find your approval should not have been given.
- Earnings you are owed for completed bookings are still paid, less any refund that is due.
10. Changes
We may change this agreement. When a change matters, we ask you to read and agree to it before you carry on; a smaller change, such as a correction or new contact details, applies once it is published.
11. Law, disputes and grievances
This agreement is governed by the laws of India. Please raise any concern first with our Grievance Officer, Ravi Gupta (help@bookmyplusone.com, 7037242641). Subject to the law, the courts at Mumbai have exclusive jurisdiction.