Terms of Use

bookmyplusone is operated by AK Infinite Labs, Navi Mumbai ("we", "us", "our"). These Terms of Use ("Terms") govern your use of the bookmyplusone website at bookmyplusone.com and any app we offer (together, the "Platform").

By ticking the box that says you agree, when you join or when these Terms change in a way that matters, or by using the Platform, you accept these Terms together with our Privacy Policy, Cancellations and Refunds, Community Guidelines and Copyright policies, which form part of them. If you do not agree, please do not use the Platform.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and need no physical or digital signature. They are published, with our Privacy Policy and the rules for using the Platform, as rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 requires.

1. What bookmyplusone is

• bookmyplusone is an online marketplace that helps people (customers) find and book independent individuals (companions, or "plus ones") for platonic company at everyday activities in public places, such as shopping, a meal, a film, an event, a walk or a trip across town.
• bookmyplusone is not a dating, escort, massage or adult service. Asking for, offering or providing any sexual or intimate service, or any romantic or physical intimacy, is strictly prohibited and leads to immediate removal. Where the law requires, we report it to the police.
• Companions are independent individuals. They are not our employees, agents or partners, and they decide for themselves which requests to accept. We provide the Platform through which customers and companions find each other, agree a booking, pay and communicate. We act as an intermediary within the meaning of the Information Technology Act, 2000, and as a marketplace e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020: each companion provides the company they offer, and undertakes, by applying, that everything on their profile is accurate and their own.
• A companion can also book another companion. For that booking they are the customer, and what these Terms say about customers applies to them.
• How companions are listed. Companions who match what you search for, such as the city, the activity, the language and the price, are shown most recently listed first. Nobody pays to be shown higher, and we do not favour one companion over another.
• Sample profiles. Some profiles are marked Sample. They are invented people, shown so you can see how the Platform works. They are not real, have not had an ID check, are listed after real companions, and cannot be booked or messaged by real accounts.

2. Who may use the Platform

• You must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872.
• You must not have been suspended or removed from the Platform before, and you must use it in India.
• One person, one account. The details you give us, including your name, mobile number and date of birth, must be true, complete and your own, and you must keep them up to date.
• You are responsible for everything done through your account. Keep your password and sign-in codes private, and tell us at once at info@bookmyplusone.com if you think someone else has used your account.

3. Identity checks

• Customers confirm their identity before their first booking, and companions with their application, the same way: they tell us which government ID they have (an Aadhaar, a PAN card, a passport, a driving licence or a voter ID card) and its number, send a photo of it (and of its back, when it has details there), send a selfie, and agree to these being used to confirm who they are.
• An Aadhaar must be masked, showing only the last four digits of the number; you can download one from UIDAI. We keep only those four digits, delete any Aadhaar sent unmasked, and never use an Aadhaar number to authenticate anyone with UIDAI.
• A person on our team compares the ID, the selfie and your account, including your name and date of birth. Nobody under 18 is confirmed. We may ask for a part again, refuse an ID we cannot confirm, or withdraw a confirmation later if we find it was wrong.
• An ID check confirms who someone is. It is not a background check, and it does not guarantee how anyone will behave. Use your own judgement and follow our Community Guidelines every time you meet someone.

4. Companions

• Anyone who wants to be a companion applies through the Platform. We decide, at our discretion, whether to approve an application, and we may ask for changes first. If we later find that an approval should not have been given, we may withdraw it: the profile comes down, and we tell the companion.
• Everything on a companion's profile, including photos, the video bio, the description, languages, activities, rate and availability, must be true, current and the companion's own. Our team reviews photos, videos and profile changes before customers see them.
• Companions set their own hourly rate and the hours they are free, and decide whether to accept each request. Having accepted a booking, a companion must turn up on time at the agreed place, stay for the booked time, and follow our Community Guidelines.
• Companions earn the base amount of each completed booking, less our commission, as shown in their account before they accept. Earnings become payable once the booking is complete and the time to report a problem with it has passed, and are paid to the bank account the companion gives us. We may hold earnings while a reported problem, a refund or a suspected breach of these Terms is looked into.
• Companions are responsible for their own taxes, including income tax and, where it applies, GST, on what they earn. Where the law requires, we deduct tax at source from payouts.

5. Bookings

• To book, a customer chooses a companion, an activity, a date and time, a duration and a public meeting place, and may add a note. Bookings can be requested up to 60 days ahead.
• The companion has 24 hours to accept or decline. A request that is not answered in that time expires. Nothing is charged for a request that is declined or expires.
• Once a companion accepts, the customer has 24 hours to pay. A booking that is not paid for in that time is cancelled automatically, and nothing is charged.
• A booking is confirmed only when payment goes through. The companion sees the meeting place once the booking is confirmed.
• Use the Platform's messages to arrange the details. To protect both sides, we hide phone numbers and other contact details in messages. Do not try to move a booking, or a payment, off the Platform.

6. Prices, payments and fees

• Before you send a request you are shown the full price, in Indian rupees: the companion's rate for the time booked, any activity fee, our service fee and the GST on that service fee, less any discount code. That total is what you pay.
• Payments are processed by our payment partner, Razorpay Software Private Limited ("Razorpay", razorpay.com/support), by the methods it offers, such as UPI, cards, net banking and wallets. Payments are encrypted, and we never see or store your full card details.
• If you dispute a payment with your bank (a chargeback), we may share the booking's details with Razorpay and your bank so they can decide it. Please talk to us first: most problems are settled faster through the booking's page.
• Pay only through the Platform. Paying a companion directly, or asking for or offering money, gifts or payment outside the Platform, is a serious breach of these Terms.
• A discount code applies only on the terms shown with it, has no cash value, and may be withdrawn if it is misused.
• We email you a receipt when a payment goes through.

7. Cancellations, no-shows and refunds

Cancellations and refunds are governed by our Cancellations and Refunds policy. The cancellation rules shown to you when you made a booking are the rules that apply to it, even if we change them later. If a companion cancels a paid booking, the customer gets everything back. If they cancel close to the start, you also get a credit worth what you would have paid to cancel at that moment yourself: a code for one booking, yours alone, valid for 90 days, which we email to you and show on the booking.

8. Your conduct

You agree to follow our Community Guidelines. In particular, you must not:

• ask for, offer or provide any sexual, intimate or romantic service, or anything illegal;
• harass, threaten, intimidate, stalk, abuse or discriminate against anyone, on or off the Platform;
• meet anywhere other than the public place in the booking, or pressure anyone to go somewhere private;
• turn up under the influence of alcohol or drugs to a degree that puts anyone at risk, or bring other people who were not part of the booking;
• photograph, record or share images of anyone without their clear consent;
• ask for or share phone numbers, social media handles or addresses to get around the Platform, or arrange payment off it;
• create a false or second account, impersonate anyone, or post fake reviews;
• upload, share or send anything that: belongs to someone else and that you have no right to; is obscene, pornographic or paedophilic; invades anyone's privacy, including bodily privacy; insults or harasses anyone on the basis of gender; is racially or ethnically objectionable; relates to or encourages money laundering or gambling; promotes enmity between groups on the grounds of religion or caste with the intent to incite violence; is harmful to children; infringes any patent, trade mark, copyright or other proprietary right; deceives or misleads anyone about where a message came from, or knowingly spreads information that is false or misleading; impersonates anyone; is defamatory; threatens the unity, integrity, defence, security or sovereignty of India, its friendly relations with other countries or public order, incites any cognisable offence, prevents the investigation of any offence or insults any other nation; contains a virus or any code meant to disrupt, damage or limit any computer resource; or breaks any law in force;
• copy, scrape, reverse-engineer or interfere with the Platform, use bots, or try to get into accounts or systems that are not yours.

9. Safety

• Meet only at the public place named in the booking, and keep to the booked time.
• If you ever feel unsafe, leave and report it from the booking's page. In an emergency, call 112 first.
• A problem with a booking can be reported from its page until 24 hours after it ends. Our team reviews every report, may contact both people, and may cancel bookings, refund, suspend or remove accounts, and share information with the police or other authorities where the law requires or allows it.

10. Reviews

Reviews must be honest and about your own booking. We do not pay for reviews or edit what you write, but we may remove a review that breaks these Terms or our Community Guidelines.

11. Content you add

• You keep ownership of the photos, videos and words you add to the Platform.
• You give us a non-exclusive, royalty-free licence, for as long as the content is on the Platform, to host, store, copy, resize, convert and display it in order to run and improve the Platform. The licence ends when you delete the content or your account, except for copies we must keep by law or that remain for a short time in backups.
• You confirm that you have every right needed to add what you add, and that it does not break the law or anyone's rights.

12. Copyright

The Platform, including its name, logo, design, text and software, belongs to AK Infinite Labs and is protected by the Copyright Act, 1957 and other laws. You may not copy, reproduce or reuse it without our written permission. To report content you believe infringes your copyright, see our Copyright policy.

13. Suspension and ending your account

• You can delete your account at any time from your account settings. Cancel any booking you no longer want first: the Cancellations and Refunds policy applies.
• We may warn you, limit what you can do, suspend or remove your account, and cancel your bookings, without notice where needed, if you break these Terms or our policies, if we reasonably suspect fraud or a risk to anyone's safety, or if the law requires it. Where we cancel a paid booking, refunds follow the Cancellations and Refunds policy.

14. Our responsibility

• We work to keep the Platform available, accurate and safe, but we provide it "as is" and cannot promise that it will always be available or error-free, or that a particular companion will be available.
• Companions and customers are independent people, responsible for their own conduct. We are not responsible for what they say or do, though we act on every report we receive.
• To the fullest extent the law allows, we are not liable for any indirect or consequential loss, and our total liability to you in connection with a booking is limited to the amount you paid through the Platform for that booking. Nothing in these Terms limits any liability that cannot be limited under Indian law, or your rights under the Consumer Protection Act, 2019.

15. Indemnity

You agree to compensate us for any loss, claim or cost, including reasonable legal fees, that arises from your breach of these Terms, the content you add, or your conduct towards other people using the Platform.

16. Grievances and contact

In line with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

• Ravi Gupta, Grievance Officer
• Email: help@bookmyplusone.com
• Phone: 7037242641
• Address: AK Infinite Labs, Navi Mumbai

You can make a complaint on our complaints page, with or without an account. It gives you a reference at once, and a private link to follow your complaint and write to us about it. You can also write to the Grievance Officer directly.

How we handle a complaint:

• We acknowledge every complaint within 24 hours and resolve it within 15 days of receiving it, or sooner where the law requires.
• A complaint asking us to remove something that breaks the rules in section 8 is dealt with within 72 hours.
• A complaint that something shows you, or is made to look like you (for example a morphed image), partly or fully nude, exposing private parts or in a sexual act is acted on within 24 hours: we remove it or disable access to it.
• If you are not satisfied with the Grievance Officer's decision, you may appeal to the Grievance Appellate Committee set up by the Government of India, at gac.gov.in, within 30 days of receiving it.
• As a consumer, you may also contact the National Consumer Helpline (call 1915, or visit consumerhelpline.gov.in), or complain to the Consumer Commission under the Consumer Protection Act, 2019.

For everyday help, write to info@bookmyplusone.com.

17. Law and disputes

These Terms are governed by the laws of India. Before going further, please raise any dispute with our Grievance Officer so we can try to resolve it. Subject to your rights as a consumer under the Consumer Protection Act, 2019, the courts at Mumbai have exclusive jurisdiction.

18. Changes to these Terms

We may change these Terms from time to time. The date at the top shows when they last changed. When we make a change that matters, we ask you to read and agree to the new Terms the next time you use the Platform. A smaller change, such as a correction or new contact details, applies once it is published.

19. General

If any part of these Terms is found unenforceable, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these Terms; we may transfer ours to a company that takes over the Platform. We are not responsible for delays or failures caused by events beyond our reasonable control. We may send you notices by email or within the Platform. These Terms are written in English; if we offer them in another language and the two differ, the English version applies.