Complaints

Make a complaint

Anyone can complain, with or without an account. You'll get a reference at once and a private link to follow your complaint. A person on our team reads every one.

If you are in danger, call 112 first.

Your complaint

What is it about?

A bookingSomething that went wrong before, during or after a booking.Resolved within 15 daysA payment or refundA charge you don't recognise, or a refund that's wrong or late.Resolved within 15 daysSomeone's behaviour, or my safetyHarassment, threats, or anything that made you feel unsafe. In an emergency, call 112 first.Resolved within 3 daysSomething on the site that breaks the rulesA profile, photo, video, review or message. Paste its link below.Resolved within 3 daysIntimate images of me shared without my consentIncluding images made or altered to look like you. We remove them within 24 hours.Resolved within 24 hoursSomeone pretending to be meA profile using your name, photos or details. We act within 24 hours.Resolved within 24 hoursMy personal dataHow we collect, use, correct or delete your data.Resolved within 15 daysAn order from police, a court or a government agencyFor officials. Give the order's number and date in the details.Resolved within 3 daysSomething elseAnything not listed above.Resolved within 15 days

About your copyright work? Use the copyright form.

Your name

Your email

Where we send your reference and private link.Phone (optional)

Booking reference (optional)

If it's about a booking. It looks like BMP-7K3Q9Z.

Links (optional)

The address of each profile, photo or page it's about, one a line. (5)What happened

What happened, when, and what you'd like us to do.

Only our team reads complaints. If it's about another member, they aren't told who complained.

Lost the link to a complaint?

Type its reference and the email you gave. If they match, we'll email the link to that address.

Our Grievance Officer

You can also write to them directly.

Ravi Gupta, Grievance Officer

help@bookmyplusone.com

7037242641

If you're not satisfied with the Grievance Officer's decision, you may appeal to the Grievance Appellate Committee at gac.gov.in within 30 days.

As a consumer, you can also call the National Consumer Helpline on 1915, or visit consumerhelpline.gov.in.